Return Policy
If you’re located in the EU, you can return your print within 14 days of receiving it, without any given reason.
To be eligible, the print needs to be unused and in its original packaging. Prints that have been hung, framed, or otherwise used aren’t eligible for a return under this policy.
How to return a print
Email us at hello@peterorsel.com within 14 days of receiving your order to let us know you’d like to return it. Send the print back to us within 14 days of that email. You’re responsible for the cost of return shipping.
We don’t guarantee we’ll receive a returned item that isn’t sent with tracking, so for anything above a small print size, we’d recommend a trackable shipping method.
Refunds
Once we receive your print back in its original condition, we refund the full amount you paid, including the original delivery cost, within 14 days. The refund goes to the same payment method you used to order.
Damaged or faulty prints
This is separate from changing your mind above. If your print arrives damaged, or something’s wrong with it, email us at hello@peterorsel.com with your order number and a photo. We’ll sort out a replacement or refund, and this isn’t subject to the 14-day window and doesn’t cost you return shipping.
Custom or personalised items
If a print is made to your own specification, for example a custom photo, custom crop, or anything personalized to your order, it’s excluded from the 14-day return right above and can’t be returned unless it arrives damaged or faulty (see the section above).
Our open edition prints, sold in standard sizes, are not personalized and remain covered by the 14-day return right.
Need help?
Email us at hello@peterorsel.com with any questions about a return or refund.