Last updated: 19 August 2026
Who we are
These terms apply to every order placed on www.peterorsel.com. The shop is run by PCO Media, registered with the Dutch Chamber of Commerce (KVK) under number 83711295, VAT number NL003861800B40. Questions? Email hello@peterorsel.com
“We” means the business above. “You” means anyone ordering from the site.
Your Order
We try to keep prices, sizes, and descriptions accurate, but if something is clearly wrong (a price typo, for example), we’re not bound to it. Your order is confirmed once you get an email from us saying so. We can cancel an order, for example if there’s a pricing mistake or a print is out of stock. If we do, you get a full refund.
Prices and payment
Prices are in EUR and include VAT. You can pay by card, Apple Pay, Google Pay, or iDEAL/Wero, all processed through Stripe. If you’re paying in a different currency, Stripe converts it for you at checkout. Payment happens when you order.
Shipping
Your print is produced and shipped by our print fulfilment partner, not by us directly. Once your order comes in, it’s typically picked up for production within 24 hours and shipped within 2-5 business days after that, on top of the delivery time itself.
Shipping is included in the price for the EU, UK, US, and Canada. For other countries, we maintain a small fixed fee of EUR 15. All custom duties are already covered. If something outside our control delays your order (see Section 9), we’re not liable for that delay.
Changing your mind (EU customers)
If you live in the EU, you can return your order within 14 days of receiving it, without giving any reason.
To start a return, email us at hello@peterorsel.com. Send the item back within 14 days of telling us. You pay for the return shipping.
Once we get the item back in its original condition, we refund what you paid, within 14 days, to the same payment method you used.
This right doesn’t apply to custom orders that are not available for everyone on this website.
Something wrong with your order
If your print arrives damaged, faulty, heavy delayed, or not what you ordered, contact us to settle this with you. Email us at hello@peterorsel.com with your order number and a photo, and we’ll sort it out.
Using your prints
Buying a print means it’s yours to hang and enjoy at home, at your business or anywhere you think it looks great. It doesn’t give you the right to copy, scan, resell, or use the photo itself commercially. Using the image outside of this is copyright infringement, and we can take legal action and claim damages.
Liability
We can’t limit rights that the law doesn’t let us limit. Outside of that, if something goes wrong with an order, our liability is limited to what you paid for it.
Things out of our control
If a delay or problem is caused by something outside our control, like an issue at our print partner or a courier delay, we’re not liable for it.
Complaints
Something bothering you? Email hello@peterorsel.com. We aim to get back to you within 5 business days.
Which law applies
Dutch law applies to these terms. Disputes go to a Dutch court, though this doesn’t take away any consumer protection you’re entitled to where you live.
Changes to these terms
We can update these terms from time to time. The version live on the site when you place your order is the one that applies.